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Returns/Complaints

Question Can I return or exchange the purchased product?
Answer

Yes. More on returns and exchanges here.

Question Can I return or exchange purchased product?
Answer

Yes. More information about returns and exchanges can be found here

Question I would like to return an order but I have lost return form?
Answer

Return form can be downloaded again here. Print it, fill it in and attach it to return shipment. 

Question I returned a package, how fast will I get a refund?
Answer

We try to make refunds as soon as possible. In most cases it is 2-3 days from the return reception.

Question How can I exchange product for another?
Answer

Exchange can be done solely by return of purchased product and purchase of new one. 

Question How can I begin complaint procedure?
Answer

Complaints shall be reported by sending the complaint form along with defect photos via email. Further steps of complaint procedure will be agreed individually. 

Question Do I have to have a receipt to begin complaint procedure?
Answer

No. In order to begin complaint procedure only number of order the faulty item comes from is needed.

Question How will I get refund of returned item?
Answer

We make refund by the same method as an order was paid. If it is impossible we will take contact in order to agree a refund form.  

Payments

Question How much time do I have for paying for my order?
Answer

Orders are cancelled after:

  • 6 days from placing date in case of BrainTree/Paypal electronic payments
  • 8 days from placing date in case of transfer payments.
Question During making payment something went wrong. How can I pay again for my order?
Answer

If you were not able to pay for your order - you can resume payment here.

Question During making payment an error occurred, and payment has been charged from my account. What shall I do?
Answer

Please contact the customer service department as soon as possible and prepare confirmation of charging the amount from your account, and if it is possible, screenshot of mistake that occurred during payment realisation.

Question I would like to change payment method. How can I do it?
Answer

Changes of payment method can be made solely via contact with order service department.

Orders processing

Question What are the available shipping methods?
Answer

All available shipping methods are available here.

Question How can I pay for my order?
Answer


Information on all available payment methods can be found here.

Question Order Status explained
Answer
  • Completed  - The order has been shipped
  • New – order that has just been placed and it`s pending
  • Canceled - the order has been cancelled and will not be processed further
  • Preorder - the order is being processed – it is waiting for all products to be delivered
  • Ready to send - the order is ready for shipment and will be shipped within 1-2 business days
  • Ready to Collect - the order has been forwarded to the selected store and is ready for collection
  • Complaint - the order is being processed
  • Exchange - the order is in the process of exchanging the products
  • Processing - the order has been completed and is being prepared for shipment
Question How can I check what stage is my order at?
Answer

Here you can find an order status.

Question What does prolonged fulfilment time mean?
Answer

It means that ordered item is located in our main storage and time for its shipment will be prolonged. Exact information regarding time necessary for shipment of particular product are available at product’s page and in cart by added items. 

Question I placed an order but I would like to add something to it in order not to pay for shipment twice. How can I do it?
Answer

If an order has not been realised yet, please contact us.  

Question Can I make an appointment with carrier at particular time?
Answer

Unfortunately, there is no such a possibility. 

Orders

Question Where can I find Bladeville stationary stores?
Answer

Stationary stores are located in Katowice, Warsaw and Gdańsk. Addresses can be found here.

Question How can I place an order?
Answer

Orders can be placed solely via website.

Question How can I pay for an order?
Answer

All payment methods are described here

Question When will my order be shipped?
Answer

If your order has been paid (or chosen payment method is cash on delivery), within 1-2 working days from the moment of picking all products. Availability of products is stated at product card and in the cart during placing an order. 

Question What are shipping costs?
Answer

Shipment costs can be found here

Question How can I cancel an order?
Answer

Order can be cancelled solely via contact with order service department. Order can be cancelled only if it has not been handed over for fulfilment.

Question How can I lower risk of choosing wrong size?
Answer

In order to choose right size you need to familiarize with this article and check exactly sizes chart given for product. 

Question I ordered two products in two separate orders. Will I have to pay for shipment twice?
Answer

If any of orders has not been handed over for fulfilment, we ask you for contact with order service department in order to connect them.

Question What are advantages of having an account on our website?
Answer

Fast and easy access to orders history, and consequently, significant easing in orders’ statuses tracking, reporting complaints or returns. 

Question Do I have to be signed in to make a purchase?
Answer

No. Every order can be placed also without registration by choosing the option of purchase as a guest.

Question I have a problem with signing in to the website, what shall I do?
Answer

Please choose the option „Forgot password?”, and if this does not help we ask you for contact with customer service department

Question What does PreOrder status mean?
Answer

PreOrder status means that order is under fulfilment and it is awaiting for picking all products of prolonged awaiting time.