Returns/Complaints

Name: Bladeville
Address: Inspektowa 1, Warszawa, mazowieckie, 02-711
Telephone: 604844095
Price range: 49 - 1999

Question	Can I return or exchange the purchased product?
Answer	Yes. More on returns and exchanges here.

Question	Can I return or exchange purchased product?
Answer	Yes. More information about returns and exchanges can be found here.

Question	I would like to return an order but I have lost return form?
Answer	Return form can be downloaded again here. Print it, fill it in and attach it to return shipment.

Question	I returned a package, how fast will I get a refund?
Answer	We try to make refunds as soon as possible. In most cases it is 2-3 days from the return reception.

Question	How can I exchange product for another?
Answer	Exchange can be done solely by return of purchased product and purchase of new one.

Question	How can I begin complaint procedure?
Answer	Complaints shall be reported by sending the complaint form along with defect photos via email. Further steps of complaint procedure will be agreed individually.

Question	Do I have to have a receipt to begin complaint procedure?
Answer	No. In order to begin complaint procedure only number of order the faulty item comes from is needed.

Question	How will I get refund of returned item?
Answer	We make refund by the same method as an order was paid. If it is impossible we will take contact in order to agree a refund form.

Payments

Question

How much time do I have for paying for my order?

Answer

Orders are cancelled after:

Question	During making payment something went wrong. How can I pay again for my order?
Answer	If you were not able to pay for your order - you can resume payment here.

Question	During making payment an error occurred, and payment has been charged from my account. What shall I do?
Answer	Please contact the customer service department as soon as possible and prepare confirmation of charging the amount from your account, and if it is possible, screenshot of mistake that occurred during payment realisation.

Question	I would like to change payment method. How can I do it?
Answer	Changes of payment method can be made solely via contact with order service department.

Question	What are the available shipping methods?
Answer	All available shipping methods are available here.

Question	How can I pay for my order?
Answer	Information on all available payment methods can be found here.

Question

Order Status explained

Answer

Completed - The order has been shipped
New – order that has just been placed and it`s pending
Canceled - the order has been cancelled and will not be processed further
Preorder - the order is being processed – it is waiting for all products to be delivered
Ready to send - the order is ready for shipment and will be shipped within 1-2 business days
Ready to Collect - the order has been forwarded to the selected store and is ready for collection
Complaint - the order is being processed
Exchange - the order is in the process of exchanging the products
Processing - the order has been completed and is being prepared for shipment

Question	How can I check what stage is my order at?
Answer	Here you can find an order status.

Question	What does prolonged fulfilment time mean?
Answer	It means that ordered item is located in our main storage and time for its shipment will be prolonged. Exact information regarding time necessary for shipment of particular product are available at product’s page and in cart by added items.

Question	I placed an order but I would like to add something to it in order not to pay for shipment twice. How can I do it?
Answer	If an order has not been realised yet, please contact us.

Question	Can I make an appointment with carrier at particular time?
Answer	Unfortunately, there is no such a possibility.

Question	Where can I find Bladeville stationary stores?
Answer	Stationary stores are located in Katowice, Warsaw and Gdańsk. Addresses can be found here.

Question	How can I place an order?
Answer	Orders can be placed solely via website.

Question	How can I pay for an order?
Answer	All payment methods are described here.

Question	When will my order be shipped?
Answer	If your order has been paid (or chosen payment method is cash on delivery), within 1-2 working days from the moment of picking all products. Availability of products is stated at product card and in the cart during placing an order.

Question	What are shipping costs?
Answer	Shipment costs can be found here.

Question	How can I cancel an order?
Answer	Order can be cancelled solely via contact with order service department. Order can be cancelled only if it has not been handed over for fulfilment.

Question	How can I lower risk of choosing wrong size?
Answer	In order to choose right size you need to familiarize with this article and check exactly sizes chart given for product.

Question	I ordered two products in two separate orders. Will I have to pay for shipment twice?
Answer	If any of orders has not been handed over for fulfilment, we ask you for contact with order service department in order to connect them.

Question	What are advantages of having an account on our website?
Answer	Fast and easy access to orders history, and consequently, significant easing in orders’ statuses tracking, reporting complaints or returns.

Question	Do I have to be signed in to make a purchase?
Answer	No. Every order can be placed also without registration by choosing the option of purchase as a guest.

Question	I have a problem with signing in to the website, what shall I do?
Answer	Please choose the option „Forgot password?”, and if this does not help we ask you for contact with customer service department.

Question	What does PreOrder status mean?
Answer	PreOrder status means that order is under fulfilment and it is awaiting for picking all products of prolonged awaiting time.