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Returns and exchanges

At Bladeville, we strive to showcase and describe our products as accurately as possible. After making a purchase, you have 14 days to review and try on the products in the comfort of your own home. However, if you are not satisfied with your purchase, you can return the item to us.

How to return a product:

  1. Fill out the return form included in the package. You can also fill out the printable form on your computer by downloading it here.
  2. Prepare the shipment. Pack the item and the return form. If possible, use the packaging in which the item was delivered to you.
  3. Send the shipment and pay for the shipping using your chosen carrier:

    Bladeville
    Azotowa 21
    41-503 Chorzów
    Poland
    info@bladeville.com
    +48 32 247 81 16

How to exchange a product:

  1. Return the item following the instructions above and immediately place a new order and make the payment. This way, the new product will reach you much faster. We do not have the ability to transfer your funds to other orders.

Refunds:

  1. Upon receiving and processing the return, we will refund your money within a maximum of 14 days from the receipt of the shipment. If you made the payment through electronic payment methods, the refund will be issued through the same service. For orders paid by bank transfer or cash on delivery, we will refund the money to the account number provided in the form.

Need assistance?

If you need any further assistance, please contact us via email at info@bladeville.com or call us at +48 32 247 81 16. We will be happy to answer your questions.

Right of Withdrawal

You also have the right of withdrawal from the contract concluded between us within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from the day:

  • in which you have acquired possession of the goods or in which a third party other than the carrier and indicated by you has acquired possession of the goods;
  • in which you acquired possession of the last item or in which a third party other than the carrier and indicated by you acquired possession of the last item;
  • in which you acquired possession of the last lot or part or in which a third party other than the carrier and indicated by you acquired possession of the last lot or part.

To make a return of your order please follow the below steps:

  • Download, fill out and print the return form 
  • Pack the wares you are about to return. Please use original packaging and do not glue tape to it. If the factory packaging was put inside another box, please use it too, if possible.
  • Send the package to our address: Bladeville, Azotowa street, building number 21, postal code 41-503, Chorzów city, Poland

To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for it expires.

In case of withdrawal from the contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), promptly and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will make a refund using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not incur any fees in connection with this return. We may withhold the return of the payment until you receive the item or until you provide proof of its return, depending on which event occurs first.

Send it back or forward it to the given adress: Azotowa 21, 41-503 Chorzów, immediately, and in any case no later than 14 days from the date on which you informed us about yout withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 14-day deadline. You will have to bear the direct costs of returning the item.

You are only responsible for the reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.

WARNING! Replacement is possible by returning the purchased goods according to the above rules and then purchasing a new product.

OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES

Detailed information concerning the possibility of using out-of-court methods of complaint handling and redress by a consumer customer and the rules of access to these procedures are available at the registered offices and on the websites of district (city) consumer advocates, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

  • http://www.uokik.gov.pl/spory_konsumenckie.php;
  • http://www.uokik.gov.pl/sprawy_indywidualne.php and
  • http://www.uokik.gov.pl/wazne_adresy.php.

A customer who is a consumer has, among other things, the following possibilities to take advantage of out-of-court complaint handling and claiming:

A customer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Commercial Inspection Act of 15 December 2000 (Dz.U. 2001 Nr 4 poz. 25 with amendments) to resolve a dispute arising from the concluded Sales Agreement. The Rules of Organization and Operation of Permanent Consumer Arbitration Courts are set out in the Regulation of the Minister of Justice of 25 September 2001 on defining the Rules of Organization and Operation of Permanent Consumer Arbitration Courts. (Dz.U. 2001, nr 113, poz. 1214).

A Client is entitled to apply to the Voivodship Inspector of Commercial Inspection, pursuant to Art. 36 of the Commercial Inspection Act of December 15th 2000 (Dz.U. 2001 Nr 4 poz. 25 with amendments), for initiation of mediation proceedings concerning amicable settlement of a dispute between the Client and the Seller. Information on the rules and procedure of mediation procedure conducted by the Voivodship Commercial Inspectorate is available at the offices and websites of individual Voivodship Commercial Inspectorates.